We believe that transparency is the key to any healthy relationship. We appreciate that you trust us with information about you, and we want to be transparent about how we use it.
You own your personal data, and you are always in control. Therefore, we offer you several ways to control the privacy of your personal information and we are constantly striving to improve the functions and features needed in order for you to be in control. As a default setting, personal data related to your health will only be stored locally on your device. Although the app is configured to send account information (such as user name and/or email address) and technical data (such as IP address and device type) to us in certain situations, we will not able to get hold of or exercise any control of your health data unless you give us your consent.
Seblong (“we”, “us”, “our”) is the data controller for any personal data that you or the Snail Sleep app forward to us and we will process your personal data only in accordance with applicable legislation, such as the GDPR. We are not the data controller for personal data that is processed locally on your device.
This notice describes how we process your personal data. You will learn about the data we collect, how we use it, your rights, and the measures we take to keep it safe. We always make sure that your data is protected in accordance with applicable legislation.
If you have any questions, or feel you need any part of this notice explained, please contact us or our data protection officer.
When using the Snail Sleep app, you will enter certain personal data into the app (such as your email address, your height and weight, when you go to bed and wake up, etc.), some personal data will be collected through your device’s accelerometer (such as your movements), microphone (such as snoring or other noises), camera (pulse), or device location (for weather and sleep location statistics), and some personal data will be derived (such as sleep efficiency and sleep quality).
Depending on what personal data you choose to provide, the data processed within the Snail Sleep app may, alone or together with other data, indicate information about your health. Personal data, including health data, may also be collected from other sources, for example if you choose to connect the Snail Sleep app or other (third party) apps – e.g. Google Fit or Apple Health. You have control over what data are stored and accessed between the different apps and you can modify these settings at any time. We do not collect information about you from any third party source unless you tell us (or the app) to do so.
If you and another Snail Sleep app user is connected to the same WiFi, and you have given Snail Sleep access to the WiFi, your devices will automatically connect with each other via the partner link feature (available in the app’s privacy settings). This allows the app to separate your noise(s) and movement(s) from the other app user’s, which will ultimately give you better and more to the point insights about your sleep. You can deactivate the partner link feature in the privacy settings at any time.
Please note that this notice does not apply to third party products or services or the practices of companies that we do not own or control, including other companies you might interact with, in or through Snail Sleep, unless indicated otherwise. We will not be responsible or liable for: (i) the availability or accuracy of such third party apps or sites (ii) the content, products or services on or availability of such third party apps or sites; or (iii) your use of any such third party apps or sites.
To protect your health data (i.e. sleep data) from loss you can choose to use our backup service. Then, we ensure that your health data are saved even if something would happen to the app on your device. We will store all the data available in the app on our secure servers, hosted by Tencent Cloud. Learn more about Tencent Cloud under “How we share your personal data and who we share it with”.
We will keep your health data in the backup until you withdraw your consent, or until you end your subscription. If you withdraw your consent we will immediately delete or anonymise your health data. If you unsubscribe to the service, we will keep your data for up to one (1) year, in case you change your mind within this period of time and want to start a new subscription. We will thereafter delete or anonymise your data as soon as possible.
You can exercise many of your rights directly in the Snail Sleep app or on your device. You are always welcome to contact us directly and we will help you with your request at snailsleep@seblong.com.
You have the right to know if we process personal data about you. If we do, you also have the right to receive information about the personal data we process and why we do it. You also have the right to receive a copy of all personal data we have about you.
f you are interested in specific information, please indicate it in your request. For example, you can specify if you are interested in a certain type of information (e.g. what contact and identification information we have about you) or if you want information from a certain time period.
If the data we hold about you are incorrect, you have the right to have it corrected. You also have the right to supplement incomplete information with additional information that may be needed for the information to be correct.
Once we have corrected your data, or it has been supplemented, we will inform those we have shared your data with about the update, provided that it is not impossible or too cumbersome. If you ask us, we will also tell you who we have shared your data with.
If you request to have data corrected, you also have the right to request that we limit our processing during the time we investigate the matter.
Right to have data deleted
In some cases, you have the right to have your data deleted. You have the right to have your data deleted if:
1.The data is no longer needed for the purposes for which we collected it,
2.You withdraw your consent, if applicable,
3.The data is used for direct marketing and you unsubscribe from it,
4.You oppose use that is based on our legitimate interest and we cannot show compelling grounds that outweigh your interests,
5.The personal data has been used illegally
6.Deletion is required to fulfill a legal obligation.
You can delete specific data points, for example sleep sessions or comments posted by yourself, directly in the app. If you are not using the online backup services you can simply just uninstall the Snail Sleep app in order to remove any stored data. If you choose to delete your account (or if you withdraw your consent), please note that while most of your information will be deleted within a few days, it may take up to thirty (30) days to delete all of your information, like the data stored in our backup systems. We may preserve data for legal reasons or to prevent harm.
If we delete data following your request, we will also inform those we have shared your data with, provided that it is not impossible or too cumbersome. If you ask us, we will also tell you who we have shared your data with.
Restriction means that the data is marked so that it may only be used for certain limited purposes. The right to restriction applies:
1.When you believe the data are incorrect and you have requested correction. If so, you can also request that we limit our use while we investigate if the data are correct or not.
2.If the use is illegal but you do not want the data to be deleted.
3.When we no longer need the data for the purposes for which we collected it, but you need it to be able to establish, assert or defend legal claims.
4.If you object to the use. If so, you can request that we limit our use while we investigate if our interest in processing your data outweighs your interests.
Even if you have requested that we restrict our use of your data, we have the right to use it for storage, if we have obtained your consent to use it, to assert or defend legal claims or to protect someone’s rights. We may also use the information for reasons relating to an important public interest.
We will let you know when the restriction expires.
If we limit our use of your data, we will also inform those we have shared your data with, provided that it is not impossible or too cumbersome. If you ask us, we will also tell you who we have shared your data with.
We appreciate the importance of taking additional measures to protect children’s privacy.
We do not knowingly collect personal data from children under the age of 16. If you have reason to believe that a child under the age of 16 uses the Snail Sleep app please contact us and we will endeavor to delete that information from our databases at snailsleep@seblong.com.
We reserve the right to change this Privacy Notice from time to time. We will inform you of any changes by posting the updated notice in the app and on our website. If we make any material changes to our notice, we will push a notification through the Snail Sleep app and/or by e-mail (if we have your e-mail address and you have not opted-out from such use). We encourage you to contact us if you have any questions about the notice or about how we process your personal data.